Shipping policy

Thank you for shopping with Orivya. We aim to make your delivery experience as smooth and reliable as possible.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after your order has been placed.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Estimated Delivery Times

We ship internationally, with most orders arriving within approximately 7–12 business days after dispatch.

Please note that delivery times are estimates and may occasionally be affected by customs processing, public holidays, weather conditions, or carrier delays outside of our control.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email so you can follow your delivery.

Please allow up to 48–72 hours for tracking information to become available after dispatch.

International Orders

International customers may be responsible for any customs duties, import taxes, or additional fees required by their local authorities. These charges are determined by your country and are not controlled by Orivya.

Incorrect Shipping Address

Please check your shipping details carefully before completing your order.

If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

Delays

While we do our best to ensure your order arrives within the estimated timeframe, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact us at hello@orivya.co and our customer care team will be happy to assist.

Questions?

For any questions regarding your order or delivery, please contact us at: hello@orivya.co