Refund Policy
At Orivya, we want you to feel confident when placing an order with us. If something is not right, our team is here to help.
30-Day Returns
You may request a return within 30 days of receiving your order.
To qualify for a change-of-mind return, the product must:
Be unopened and unused
Have its original safety seal intact
Be returned in its original packaging
Be in a condition suitable for resale
Be accompanied by your order number or proof of purchase
For health and hygiene reasons, opened or used supplements cannot be returned for a change of mind.
Damaged, Faulty or Incorrect Products
Please inspect your order when it arrives.
If your product is damaged, faulty or different from what you ordered, contact us as soon as possible—preferably within 7 days of delivery—at hello@orivya.co.
Please include:
Your order number
A description of the problem
Clear photographs of the product and packaging
Once we have reviewed your request, we will arrange an appropriate replacement, refund or other remedy in accordance with applicable consumer law.
How to Start a Return
Before returning any product, please email hello@orivya.co with your order number and reason for the return.
If your return is approved, we will provide the return address and instructions. Please do not send products back without contacting us first, as unauthorised returns may be delayed or may not qualify for a change-of-mind refund.
Return Shipping
For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are not refundable.
If an item is confirmed to be damaged, faulty or incorrect, Orivya will cover reasonable return shipping costs where required.
We recommend using a tracked shipping service, as Orivya is not responsible for return parcels lost or damaged in transit.
Bundles and Promotional Offers
For a change-of-mind return involving a bundle, all products included in the bundle must remain unopened and be returned together.
If a partial bundle return is accepted, the refund may be recalculated based on the standard price of the products kept, with the original bundle discount removed.
Faulty, damaged or incorrect products remain covered by your rights under applicable consumer law.
Refund Processing
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
If more than 10 business days have passed since your refund was approved, please contact us at hello@orivya.co.
Order Changes and Cancellations
If you need to change or cancel an order, contact us immediately at hello@orivya.co.
We will do our best to assist, but we cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.
Contact Us
For return or refund enquiries, contact:
Orivya
Email: hello@orivya.co
Website: www.orivya.co
